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What do I do if I'm missing pay?
What do I do if I'm missing pay?

Steps to take if you believe you've been paid incorrectly or not at all.

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Written by Scooter
Updated over a week ago

Paying our employees on time and accurately is very important to us at Scoot Education, but from time to time mistakes do happen and other times missing or incorrect pay simply requires further investigation.

Here are some things to check when you think your pay is wrong or missing:

Remember Scoot's pay schedule

Scoot pays its substitute teachers every Friday, one week in arrears. This means that you'll be paid at least one week after you work. For example: If you work on a Monday, you'll be paid for that shift on the following Friday (11 days later), not the next Friday (4 days later).

Paper checks are sent out on the Friday payday. If you do not receive the paper check after 7 business days contact us at [email protected].

Review if a pay statement was generated for you on ADP

An easy clue to check when reviewing pay is to review your pay statement through Scoot's payroll provider. To do this:

  1. Go to ADP Workforce Now and log in with your username and password (if you haven't created an account with ADP, look for our help article: How do I create an account with ADP?).

  2. Once logged in, use the top menu to go to Myself > Pay > Pay Statements

  3. On the left side of the page, check for a pay statement dated on the pay date that you believe is missing or wrong - below is a list of options depending on what you see:

  • If there is no pay statement: Then make sure you did work during the week before (review Scoot's pay schedule, above). Also check to see if you received a timesheet at the completion of the week. If you did not receive a timesheet, then Scoot has no work recorded for you. If you did work, an error may have occurred and you should contact your Scoot consultant ASAP.

  • If there is a pay statement and it's for the correct amount of pay: Double check your bank account details (instructions below) in ADP to ensure your pay is being deposited into the correct bank account. If there are no bank account details listed in ADP, then you've been paid by check and will receive it in the mail. If after following these steps your pay is still missing, contact your Scoot consultant.

  • If there's a pay statement but it's for the wrong amount of pay: Open the pay statement and check whether your gross amount (before tax) or your take home (after tax) amount is wrong. If your gross amount is wrong, then double check your timesheet and then contact your Scoot consultant. If your gross amount is correct but take home is wrong, then you need to review your tax settings within ADP (review our help article: How do I set or change my tax withholding settings?).

If none of the options above apply or you need some more help, please contact your Scoot consultant and they'll be happy to help 🙂

Check your bank account details

Scoot pays its teacher by direct deposit. If you're missing pay, it's possible your bank account details are wrong or you've mistaken which account is set up for direct deposit.

To check your bank account details, follow these steps:

  1. Go to ADP Workforce Now and log in with your username and password (if you haven't created an account with ADP, look for our help article: How do I create an account with ADP?).

  2. Once logged in, use the top menu to go to Myself > Pay > Payment Options

  3. The account(s) set up for direct deposit will be displayed

  4. Check that each account details are correct by pressing the EDIT button to display the account number and bank routing number

  5. Compare the account/routing numbers to the account you expected to receive pay into to ensure they match up.

Double check your timesheet

When investigating missing or incorrect pay, it's always helpful to review your timesheet from the relevant week. If your timesheet is wrong, then your pay will almost definitely be wrong as well.

Search your emails for our timesheet email (subject line: Review Your Timesheet) which is normally sent on a Friday afternoon. If you did not receive a timesheet, contact your Scoot consultant ASAP as we don't have you listed as working during the week.

If you did receive a timesheet but it's wrong and you didn't correct it, correct it now and then contact your Scoot consultant ASAP.

For more information, review our help article: When and how do I complete a timesheet?

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