Scoot Education

IT tickets are for technical issues involving SCOOT2Work, Growth Hub, or other work-related systems.

Growth Hub displaying a red "Contact Support" message.

Timesheet buttons missing or displaying error messages.

SCOOT2Work crashing or closing unexpectedly, even after multiple login attempts.

Login or access issues caused by technical errors.

Any other technical issues preventing you from using the system.

- Growth Hub displaying a red "Contact Support" message.
- Timesheet buttons missing or displaying error messages.
- SCOOT2Work crashing or closing unexpectedly, even after multiple login attempts.
- Login or access issues caused by technical errors.
- Any other technical issues preventing you from using the system.

How to Submit: Please contact your consultant to submit an IT ticket on your behalf . Include screenshots of any error messages, if available.

P&amp;G TICKETS – COMPLIANCE/HR SUPPORT

P&amp;G tickets are for compliance-related and HR support requests.

I-9 restarts or assistance with I-9 requirements.

ADP password resets, username retrieval, or account access instructions.

- I-9 restarts or assistance with I-9 requirements.
- ADP password resets, username retrieval, or account access instructions.
- Employment verification letters.
- Other compliance or HR-related requests.

How to Submit: Please submit a P&amp;G ticket<a href="https://help.scoot.education/en/articles/15902549-submit-a-support-ticket"> here.</a>

IMPORTANT: TIMESHEET REQUESTS

HR and P&amp;G Support do not handle timesheet requests, including missing hours or timesheet corrections. Please contact your managing consultant directly for assistance.

REMINDER: If you are unsure which type of ticket to submit, please contact your consultant for guidance.

Learn the difference between IT and P&G tickets and where to submit your support requests.

Louisiana: IT Tickets vs. P&G (Compliance/HR) Tickets

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