Get real-time transparency over the fill status of a booking. You can see status markers on the homepage or bookings page. Here’s what they mean.
Status definitions for NOT self-serve bookings
Open: The request is live and our consultants are finding qualified candidates to fill the booking. (Only for bookings you chose to “Send to Scoot”)
Pending: The tentative booking has been sent to an educator, and we are waiting for them to accept.
Confirmed: The educator has accepted the booking. You will see the educator’s name and photo once the shift is confirmed.
Status definitions for self-serve bookings
Pending: The tentative booking is being sent to educators in the preferred order queue every six hours until exhausted or the booking is accepted.
Confirmed: The educator has accepted the booking. You will see the educator’s name and photo once the shift is confirmed.
What does "self-serve" mean?
This booking was created with a preferred educator order queue. The “Send to Scoot” toggle was OFF during booking creation.
Difference between Unfilled Booking and Multiple Educators
Unfilled Booking: Booking that a consultant is working on filling.
Multiple Educators: Booking that is being sent to multiple educators in the preferred order queue.
On the Bookings tab, view which educators have received the self-serve booking request.
Select the Bookings tab from the menu on the left
Select the created booking to open the flyout
On Mobile, select the booking then select "Booking Details" from the pop-up
Select the "Educators" tab
View the status of the booking as it sends to different educators
Sent: Booking request has been sent to the educator
Not sent: Booking request has NOT been sent to the educator
Unavailable: Educator has been auto-removed from the booking (i.e. because they have accepted another booking)
If the booking is accepted by an educator
"Educators" tab will no longer be visible
Booking status will update to "Confirmed"
Educator name will be displayed against the booking