Skip to main content

New Jersey: I'm having trouble completing my Form I-9. Where can I find help?

Need help completing your Form I-9? This article provides step-by-step instructions, a video tutorial, and guidance for resolving common I-9 errors.

Written by Scooter

Watch the Video Tutorial

šŸŽ„ I-9 Video: https://www.youtube.com/watch?v=8jA8LWNbz2Q

Before You Begin

Before starting your I-9, make sure you have:

  • A valid, unexpired identity document, such as a driver's license or U.S. passport.

  • A clear photo or scan of your document. You can use your phone to take a picture or a free scanning app like Google Drive or Adobe Scan.

  • If you're unsure which documents are accepted, review the list of acceptable documents on the USCIS website.

What to Expect

There are 2 simple steps to complete your I-9.

Step 1

Enter your information and upload a photo or scan of your identity document(s).

Step 2

Verify your identity with an Authorized Representative. This can be any adult (18 or older), such as a spouse, roommate, neighbor, friend, or family member.

Your Authorized Representative must:

  • Be physically with you during this step.

  • Have a smartphone available to scan the QR code and verify your documents.

I'm Having Trouble with Step 1

If you can't submit your form, try these steps.

Check Your File

Make sure your document:

  • Is smaller than 20 MB

  • Is one of these file types: PNG, HEIC, PDF, JPEG, JPG, or GIF

  • Is clear, easy to read, and not blurry or covered by glare

Check Your Information

  • Enter the full state name and issuing authority (do not use abbreviations).

  • If your information doesn't fill in automatically, enter it manually.

  • Make sure all required fields are completed, including:

    • Expiration date

    • Issuing authority

    • Document number

Try These Quick Fixes

  • Make sure you have a strong internet or Wi-Fi connection.

  • Wait until your document has fully uploaded before clicking Submit.

  • Try a different web browser or device.

The I-9 Page Won't Load or Says It's Unavailable

If the I-9 page won't load, it's usually because many people are using the system at the same time.

Try these troubleshooting steps:

  • Make sure you have a strong internet or Wi-Fi connection.

  • Clear your browser's cache or try a different browser.

  • Try using a different device.

If you're still experiencing issues after trying these steps, please contact [email protected] for assistance.

Did this answer your question?